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Zig75

Halo 5 tournament

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Hi,
I payed $5 specifically for this tournament. In the settings it clearly says "5) Brackets will be generated at 5:45 PM EST (15 minutes before the official start time of 6:00PM EST). At this time incomplete teams will be automatically removed." It is currently 5:14 EST yet all the first round matches have been played. The start time of the tournament did say 3:00 EST, but with it saying "the official start time" in the settings I would just assume it starts at 3:00 with the matches not actually starting until 6:00. I'm not happy about this at all, I planned my day accordingly, now I won't be able to do things I had planned on doing because I don't have a ride, which I could have if I had planned on it being at 3:00. Can I have a refund? I find this ridiculous.

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Hi,

I payed $5 specifically for this tournament. In the settings it clearly says "5) Brackets will be generated at 5:45 PM EST (15 minutes before the official start time of 6:00PM EST). At this time incomplete teams will be automatically removed." It is currently 5:14 EST yet all the first round matches have been played. The start time of the tournament did say 3:00 EST, but with it saying "the official start time" in the settings I would just assume it starts at 3:00 with the matches not actually starting until 6:00. I'm not happy about this at all, I planned my day accordingly, now I won't be able to do things I had planned on doing because I don't have a ride, which I could have if I had planned on it being at 3:00. Can I have a refund? I find this ridiculous.

 

Hey Zig,

 

I took care of this for you and issued a full refund for your premium membership. Apologies for any confusion and we hope that you stop by in the future.

 

- Saucey

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